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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

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Note

This article describes how you can recover a lost, unsaved, or corrupted Microsoft Word document.
If you're looking for information about how to recover recent Office documents, see the following articles:

Recover your Office files (for Word versions through Office 2019)

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Word has always worked best as part of the largest Microsoft Office ecosystem, but Word 2016 brings this to a whole new level. Integration with the various components of the Office suite are tighter than everything before, and a major shift towards cloud based sharing has changed the way that professionals can use Word in some pretty major ways.

Note

For more information about earlier versions of Word, see the following Knowledge Base article:

Quick resolution

Try the following options to help recover your lost, unsaved, or corrupted Word document. Select the image at the left or the option heading to see more detailed instructions about that option.

Search for the original document

Windows 10 and Windows 7

Select Start, enter the document name in Windows 10 or enter the document name in the Search box in earlier versions of Windows, and then press Enter.
Take the following action, as appropriate:
- If the File list contains the document, double-click the document to open it in Word.
- If the File list doesn't contain the file, go to Option 2.

Search for Word backup files

Locate the folder in which you last saved the missing file.
Search for files that have the .wbk file name extension.

Check the Recycle Bin

Check the Windows Recycle Bin on the desktop to see whether it contains your document. If you save documents on OneDrive, also check the OneDrive recycle bin.

Commercial customers: Check the SharePoint recycle bin. For more information, see Restore items in the recycle bin that were deleted from SharePoint or Teams.

Search for AutoRecover files

Right-click the taskbar, and select Task Manager.
On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you exit all instances of Winword.exe and Microsoft Word.
Close the Windows Task Manager dialog box, and then start Word.
Double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. To manually change the extension to .docx, right-click the file, and select Rename.

Search for temporary files

Select Start, enter .tmp in Windows 10 or enter .tmp in the Search box in earlier versions of Windows, and then press Enter.
In the search results, select Documents.
Scroll through the files, and search for files that match the last few dates and times that you edited the document.

Search for '~' files

Windows 10 and Windows 7

Select Start, enter the tilde character (~) in Windows 10 or enter the tilde character (~) in the Search box in earlier versions of Windows, and then press Enter.
In the search results, select Documents.
Scroll through the files, and look for any files that match the last few dates and times that you edited the document.

How to troubleshoot damaged documents

For information about how to troubleshoot damaged Word documents, see How to troubleshoot damaged documents in Word.

Additional resources

If you experience specific issues when you use Word, go to the following website to search for more information about your program version:

Detailed view of the options

The following section provides more detailed descriptions of these options.

Option 1: Search for the original document

Select Start, enter the document name in Windows 10 or enter the document name in the Search box in earlier versions of Windows, and then press Enter.
Take the following action, as appropriate:
- If the File list contains the document, double-click the document to open it in Word.
- If the File list doesn't contain the file, go to Option 2.

Option 2: Search for Word Backup files

Word backup file names have a '.wbk' extension. If you have the 'backup copy' option selected in Word, there might be a backup copy of the file.

Note

To locate this option:

Word for Office 365, Word 2019, Word 2016, and Word 2013:Select File > Options > Advanced, scroll down to the Save section, and then select Always create backup copy.
Word 2010:Select File > Options, open the Save tab, and then select Always create backup copy.

To find the backup copy of the file, follow these steps:

Locate the folder in which you last saved the missing file.
Search for files that have the .wbk file name extension.
If you find the backup file, right-click the file name, and then select Open.

If there are no .wbk files in the original folder, search the computer for any .wbk files. To do this, follow these steps.

Select Start, enter .wbk in Windows 10 or enter .wbk in the Search box in earlier versions of Windows. Then, press Enter.
Take the following action, as appropriate:
- If the File list contains the backup file, repeat the steps in Option 2 to open the file.
- If the File list does not contain the backup file, go to Option 4.

If you find any files that have the name 'Backup of' followed by the name of the missing file, use one of the following methods, as appropriate for the version of Word that you're running.

Word for Office 365, Word 2019, Word 2016, and Word 2013

File > Open > Browse. (In some versions of Word, select Computer > Browse.)
In the 'files of type' list to the right of File name, select All Files.
Right-click the backup file that you found, and then select Open.

Word 2010

On the File menu, select Open.
In the 'files of type' list to the right of File name, select All Files.
Right-click the backup file that you found, and then select Open.

Option 3: Check the Recycle Bin

Recovering deleted Word documents from the Recycle Bin

If you deleted a Word document without emptying the Recycle Bin, you might be able to restore the document.

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